Santoku Damascus Stainless Steel Japanese Kitchen Knives Cooking Tools - Higo Knives™

1. Order Cancellation Time Frame

You have a 12-hour window from the time of purchase to cancel your order. We understand that circumstances may change, and we want to provide flexibility during this period.

2. How to Cancel an Order

If you need to cancel your order within the 12-hour time frame, please follow these steps:

• Contact Us: Contact our customer support team with your order number and a request for cancellation.
• Verification: Our team will verify if your order is within the eligible cancellation time frame.
• Confirmation: If your request is approved, you will receive confirmation of the order cancellation.

3. Beyond the 12-Hour Window

After the 12-hour cancellation window has passed, we are unable to cancel or modify your order as it is likely already in the processing stage.

4. Refund Process

If your order is canceled within the 12-hour time frame, a refund will be issued using the original payment method. Please allow up to 5 business days for the refund to reflect in your account.

5. Contact Us

If you have any questions or concerns regarding order cancellation, please feel free to contact our customer support team. We are here to assist you and provide any necessary clarification.

Thank you for choosing Hut Knives. We appreciate your understanding of our order cancellation policy.

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1. Returns

1.1 30-Day Return Policy

We want you to be completely satisfied with your Knife from Higo knives™. If you are not satisfied with your Knife, you may return the item within 30 days of receiving it for a full refund or exchange.

1.2 Eligibility

To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as you received it.

1.3 Initiating a Return

To initiate a return, please contact our customer support team with your order number and the reason for the return. Our team will provide you with instructions on how to return the item.

2. Refunds

2.1 Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 Days.

2.2 Late or Missing Refunds

If you haven't received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact our customer support team.

3. Exchanges

3.1 Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or offer a refund.

3.2 Exchange Process

If you need to exchange an item, please contact our customer support team with your order number and details about the item you would like to exchange. We will guide you through the exchange process.

4. Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, defective item).

5. Contact Us

If you have any questions or concerns about our Refund & Return Policy, please contact our customer support team. We are here to assist you and provide any necessary clarification.

Thank you for choosing Higo knives™. Your satisfaction is our priority!

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